Terms & Conditions
Reservations
Advance reservations are recommended and do not require an additional reservation fee. Short-notice service may also be available; please call us or book online to check availability. After your reservation is accepted, Rodlymo will send a confirmation email containing the trip details. Please review the confirmation carefully and contact us promptly if any information needs to be corrected.
Cancellations and Changes
Changes or cancellations made at least six hours before the scheduled pickup time are not subject to a cancellation charge. Changes or cancellations made within six hours of pickup, or after the scheduled pickup time, may be charged the full trip fare and applicable compensation charges. Each reservation must be changed or canceled separately. For pickups scheduled between 12:00 a.m. and 6:00 a.m., contact us no later than 11:00 p.m. on the preceding night to avoid applicable charges. Rodlymo provides transportation service and staffed reservations support 24 hours a day, seven days a week.
Airport Pickup Information
For airport pickups, your chauffeur will meet you at the designated baggage-claim or pickup area and will display a sign with the passenger’s name when meet-and-greet service applies. Rodlymo uses flight-tracking information to monitor early arrivals and delays based on the flight details provided with your reservation. Domestic airport reservations include 30 minutes of complimentary wait time. Please ensure that the airline, flight number, arrival airport, and passenger contact information are accurate.
No-Show Charges
If you cannot locate your chauffeur at the designated pickup area, call Rodlymo dispatch before leaving. Remain at the pickup location until dispatch provides instructions or connects you with the chauffeur. If the passenger leaves without contacting Rodlymo, the reservation may be treated as a no-show and charged the full trip fare plus any applicable waiting-time charges.